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ClearOps
ClearOps is a Walden Ltd application for identity-first business operations, credential-brokered workflows, audit logging, and AI-assisted operational execution for managed service providers and business teams.
What the app does
ClearOps helps authorized users organize client and business operations, manage workflow context, execute approved operational tasks, and maintain auditable records of activity. The application is designed for environments where access control, secure credential handling, and operational documentation matter.
Core functionality
- Authenticates users and applies role-based access controls.
- Stores and retrieves operational knowledge, notes, runbooks, and configuration context for authorized workflows.
- Supports brokered credential access so approved workflows can use credentials without unnecessarily exposing secret values to users.
- Runs or assists operational workflows, including browser-based workflows for systems that do not provide direct APIs.
- Creates audit records that show who requested access, what workflow ran, when it happened, and what system was involved.
- Provides support and troubleshooting context for Walden Ltd and authorized customer administrators.
Why the app requests user data
ClearOps requests user and organization data only to provide, secure, audit, and support the application. User data is used to identify the person or organization making a request, determine whether that request is authorized, execute the requested workflow, document the result, and maintain security and compliance records.
Types of data used
- Account and contact information, such as name, email address, company, and role.
- Authentication and authorization information, such as login events, session status, and role assignments.
- Operational data, such as tenant names, system names, runbooks, workflow configuration, notes, and audit events.
- Credential metadata, such as credential names, target systems, access policies, and audit records. Secret values are handled through protected vault systems.
- Diagnostic and usage data, such as timestamps, error logs, browser or device information, IP address, and feature usage.
How data is protected
ClearOps uses access controls, audit logging, separation of identity and credential systems, and least-privilege workflow design to reduce unnecessary data exposure. Credentialed workflows are intended to be limited to authorized users, authorized systems, and documented operational purposes.
Privacy policy
The ClearOps Application Privacy Policy explains what information is collected, how it is used, how it may be shared, and how to contact Walden Ltd with privacy questions.
Contact
ClearOps is operated by Walden Ltd in West Hartford, Connecticut. Questions about the application, privacy practices, or terms can be sent to scottgriswold@waldenltd.com.